Solutions Engineer

Both Halves of the SE Role

10 years managing client-facing operations at high-volume venues. 4 years delivering production software from requirements to deployment. Most SE candidates are engineers who can't talk to clients, or salespeople who can't build. I'm both.

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500+ Leads Processed Zero Downtime, 3-Month Production Run 10 Years Client Ops GoHighLevel CRM Integration PyPI Published

What I Bring to an SE Role

Client Discovery

Scoped requirements directly with clients across 15+ projects. Translated business problems into solution architectures without a technical intermediary. Managed stakeholder expectations through full delivery cycles.

Technical Delivery

Built and deployed the solutions myself: Python/FastAPI backends, REST API integrations, GoHighLevel CRM webhooks, Streamlit dashboards. Zero handoff gap between what I promised and what shipped.

POC Delivery

15 deployed proof-of-concept systems. Every demo environment is live and accessible. DocExtract has a zero-config sandbox any prospect can test without credentials. The GHL kit deploys a full vertical with one YAML swap.

Production · Delivered · Closed

Jorge Real Estate AI — Lead Qualification Platform

Sole technical point of contact for a real estate firm's AI lead qualification system. Full ownership from client discovery through production deployment and handoff documentation.

500+
Leads Processed
<500ms
Response Time
0
Downtime Events (3 months)
DiscoveryScoped integration requirements directly with client; selected GoHighLevel CRM webhooks as integration layer and Claude API for natural language qualification
Architecture3 specialized SMS bots (Lead Intake, Buyer Qualification, Seller Qualification) with intelligent cross-bot routing and bilingual EN/ES support
IntegrationGoHighLevel CRM: audited 226 existing workflows before writing a line of integration code; dual-scheme webhook verification (HMAC + RSA), contact tag management, pipeline stage automation, calendar booking
HandoffFull handoff documentation: deployment runbooks, admin protocol, maintenance guide, 1,824-test regression suite
Private client project — code available on request

Additional SE Projects

CRM Automation · Multi-Vertical

GHL Multi-Vertical Kit

YAML-configurable CRM automation for 5 verticals (real estate, dental, fitness, home services, legal). Swap the entire business context via configuration, zero code changes. Ready for prospect POC delivery with a vertical selector demo and live chat.

GoHighLevel FastAPI Claude API YAML config
View on GitHub →
API Demo · POC-Ready

DocExtract AI

Document extraction API with streaming reasoning and semantic search. Production-grade OpenAPI documentation. Zero-config demo sandbox any prospect can test without credentials. Demonstrates how to walk a client through a live POC.

FastAPI pgvector Claude API Streamlit
GitHub → Live Demo →

Background

Client-Facing (2016-2022)

  • Managed service delivery for 50-200 guests per shift at high-volume venues
  • Diagnosed and resolved escalations in real time with no escalation pathway available
  • Trained and onboarded new staff on protocols and systems; reduced ramp time through structured knowledge transfer
  • Coordinated cross-functional teams under competing stakeholder demands with clear prioritization

Technical Delivery (4 years, 2022-present)

  • Python, FastAPI, REST APIs, PostgreSQL, Redis, Docker, CI/CD, GitHub Actions
  • GoHighLevel CRM, Stripe webhooks, Claude API, pgvector RAG
  • Open source contributor: LiteLLM (27K+ stars), FastAPI (80K+ stars), pgvector-python
  • PyPI published package: mcp-server-toolkit, 412 tests
  • 21 certifications, 1,831 hours across Google, IBM, Microsoft, DeepLearning.AI

Open to SE Roles — Remote

B2B SaaS companies selling to real estate, hospitality, or SMBs preferred (domain expertise). Open to: Solutions Engineer, Sales Engineer, Customer Engineer, Implementation Engineer, Forward Deployed Engineer, Technical Account Manager.

US-based (Cathedral City, CA) · Canadian citizen, no sponsorship required · $40-55/hr or $70-95K salaried

caymanroden@gmail.com